Terms and Conditions
Contact us for a bespoke quote or to book your package.
A little extra information updated to meet the requirements of the present time:
Contacting Us
We are always delighted to chat to our customers both online and the phone. Through detailed conversations we are able to tailor your perfect package and provide you with a no obligation quotation.
Your Order
Our crockery, cutlery, glassware and linen are all washed at 60 degress celsius or above prior to delivery, wrapped in new packaging and boxed in thoroughly disinfected plastic crates with lids.
Payment
To enable us to work safely, all payments and deposits are taken and refunded via online bank transfers. Once you have decided on your vintage crockery package we ask you to email us your completed booking form and make a bank transfer for the full price of your order, including a refundable deposit. Deposits are refunded via bank transfer once collection has been made and all items checked. Further details can be found under Breakage/Loss of Item/s and Deposits.
Delivery and Collection
Your crockery order will be delivered and collected to a pre-arranged location ensuring a minimum of 2 meters (6 feet) social distance. Mileage will be calculated using AA Route Planner from our nearest location (Bewdley/Worcester) and willl be costed at 45p per mile. Your delivery will be the day before and collection the day after your event, unless arranged otherwise.
Washing up
Washing up is part of our service and included in the price. Please can we kindly ask you just to remove any food from the crockery before re-packing after your event ready for us to collect.
Repackaging Policy
Further to removing any food waste from the crockery please re-package each item in the paper provided, failing to do so can result in items getting accidentally chipped or broken.
Linen Hire
As our table linen is vintage, please be aware that there may be some slight signs of aging.
Breakage/Loss of Item/s and Deposits
Occasionally accidents will happen therefore we do require a breakage deposit which is refunded once collection has been made and all items checked. Your deposit will be returned to you by bank transfer within no more than 3 -14 working days depending on the size of your order. Any breakages/losses will be charged at 5 times the individual hire cost of the item. The cost will be deducted from the breakage deposit. These charges apply to all of our crockery, bunting, linen and accessories. The breakage deposit varies according to the total package price. For packages under £100 a deposit of £25 is required, between £100 - £200 a deposit of £50 is required, £200 - £500 a deposit of £100 is required and packages over £500 deposits are negotiated on an individual basis. All deposits are payable at the time of booking.
Cancellation Policy
We sincerely hope that you have no reason to cancel, however, should you no longer require our services the following cancellation terms apply:
- More than 30 days notice – 50% of your total bill will be charged
- 15-29 days notice – 75% of your total bill will be charged
- Less than 14 days notice – sorry but you will receive no refund.
Liability
Strawberry Fayre can accept no responsibility for any injury or damage to any persons cause by items hired or sold and can accept no liability arising from any event involving or concerning hired or sold items. All items are hired solely under the hirer’s responsibility.
We look forward to making your event extra special.
Contact us for a bespoke quote or to book your package.
